Refund Policy

Refund Policy

Last Updated: November 5, 2025

At Roomarella, your trust matters to us. This Refund Policy explains how refunds are reviewed, approved, and processed to ensure transparency, fairness, and compliance with Google Merchant Center requirements.

1. Refund Eligibility

Refunds are available for eligible items returned in accordance with our Return Policy. To qualify for a refund:

• The return request must be initiated within the stated return window
• The item must be returned in acceptable condition
• Proof of purchase (order number or receipt) is required

2. Refund Review & Approval

Refunds are processed only after the returned item is received and inspected by our team to ensure it meets return eligibility standards.

• Inspection time: 1–2 business days after return receipt
• Approved refunds are initiated promptly after inspection

3. Refund Processing Time

Once approved:

• Refunds are issued to the original payment method used at checkout
• Refund processing time: up to 14 business days
• Bank or card issuer posting time: an additional 3–5 business days

Please note that processing times may vary depending on your payment provider.

4. Non-Refundable Costs

The following charges are non-refundable:

• Original shipping fees
• Return shipping costs for returns not caused by our error

If a return is due to an incorrect, damaged, or defective item sent by Roomarella, return shipping costs will be covered by us.

5. Exchanges

Direct exchanges are not guaranteed. Customers may return eligible items for a refund and place a new order for the desired product.

6. Refund Inquiries

For refund requests or questions, please contact our customer support team at: support@roomarella.com.

We aim to respond to all refund-related inquiries within 1 business day.

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Business Information

Company: Roomarella
Address: 11767 S Dixie Hwy, Suite 307, Miami, FL 33156, United States
Email: support@roomarella.com
Working Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)